Billable Items

• All specification and requirements gathering, troubleshooting, maintenance, programming, design, architecture and testing is billable time.
• Travel expenses for trips requested by clients are billable. Travel expenses include transportation (such as plane, train, bus, taxi fare, rental cars, etc.), parking expenses, hotels, and other incidental expenses directly related to traveling or the project. During the trip, time spent actively working for the client and time spent traveling is billable.
• Out-of-pocket expenses reasonably incurred in the performance of services for the project are billable, as long as the client has previously approved such expenses either orally or in writing.

Non-Billable Items

• Discussing the feasibility and possible costs of a new project is not billable. When an in-depth analysis of the project and possible costs is required, we may recommend a discovery phase, which is billable time. (More information about the discovery phase can be found in the "Project Types" section of this guide.)
• Discussions about customer service concerns or sales-related issues are not billable.
• On trips requested by the client, time spent on leisure, sleeping, and meals that are not meetings is not billable.

Increments

All billing is done in 15 minute increments.

Terms

Payments are due upon receipt of invoice. Payments not received within net thirty (30) days of the invoice date will be assessed a $50 late fee in addition to accruing finance charges at an annual rate of 20%.

Billing Cycle

All accounts will be sent an invoice twice monthly via e-mail. Our billing periods close on the 15th and last day of the month, and invoices are sent out shortly after the close of the billing period.

Payment Methods

We accept checks, money orders, cashier's checks, and all major credit cards. Checks must be paid in US dollars and issued from a US bank.